Responsibilities:
- Provide exceptional customer service via multiple channels including email, live chat, and phone.
- Respond promptly and effectively to customer inquiries and issues related to account management, trading activities, and platform usage.
- Handle and resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments or senior staff and follow up to ensure resolution.
- Stay updated with the latest information about the platform’s features, updates, and industry developments.
Educate customers about the platform’s services, features, and functionalities. - Guide users through account setup, trading processes, and security practices.
- Provide training to new users on how to use the platform effectively and securely.
Requirements:
- Possess 2 years of experience in customer service, preferably in the financial services or cryptocurrency industry.
- Strong attention to detail and accuracy in handling customer inquiries and issues.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
If you are interested, kindly apply through mycareersfuture.
I regret to share that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R21100604
Data provided is for recruitment purposes only
Business Registration Number: 201735941W.
Licence Number: 18S9037
