Responsibilities
- Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
- This includes and are not limited to:
- Process and verify authentication checks &/or data entries
- Perform and verify accurate income computation
- Ensure accurate input/output to enable good customer service delivery
- Documentation of procedures to ensure compliance with group policies in procedures.
- Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
- Handle administrative duties that include but are not limited to filing, printing, scanning, archiving
Skills/Requirement
Job Requirements
- Ability to think objectively and 'think outside the box' when analyzing issues
- Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
- Proficient in the use of Microsoft Excel, powerpoint and macro
