Retail Sales Specialist (Audio)

Position Overview:

The Retail Sales Specialist (Audio) is responsible for driving sales and enhancing the customer experience within the retail environment. This role involves demonstrating and promoting audio products, providing expert advice to customers, and ensuring that sales targets are met. The ideal candidate will have a passion for audio technology, excellent customer service skills, and the ability to create a positive shopping experience.

Key Responsibilities:

1. Sales and Customer Service:Greet and engage customers, providing a welcoming and informative shopping experience.
   Assist customers in selecting audio products that meet their needs and preferences.
   Demonstrate audio products, explaining features and benefits to customers.
   Achieve and exceed individual and store sales targets through effective sales techniques.
   
2. Product Knowledge and Training:Maintain up-to-date knowledge of the latest audio products and technologies.
   Participate in training sessions to stay informed about new products and sales strategies.
   Share product knowledge with customers and colleagues to enhance the overall customer experience.
   
3. Merchandising and Store Presentation:Ensure that audio products are well-displayed, properly stocked, and organized.
   Assist in setting up promotional displays and marketing materials.
   Maintain a clean and orderly sales floor, creating an inviting environment for customers.
   
4. Customer Support and Issue Resolution:Address customer inquiries and concerns promptly and professionally.
   Provide post-purchase support, including troubleshooting and product setup assistance.
   Handle returns and exchanges in accordance with store policies.
   
5. Sales Reporting and Documentation:Keep accurate records of sales transactions and customer interactions.
   Prepare regular reports on sales performance, customer feedback, and inventory levels.
   Collaborate with store management to identify sales opportunities and areas for improvement.
   
6. Team Collaboration:Work closely with other retail sales specialists and store staff to achieve team goals.
   Participate in team meetings and contribute to a positive and collaborative work environment.
   Support colleagues during busy periods and assist with other store duties as needed.
   

Qualifications:

• High school diploma or equivalent; additional education or certifications in sales or related fields is a plus.
• Proven experience in retail sales, preferably in the audio or electronics industry.
• Strong passion for audio products and technology.
• Excellent communication and interpersonal skills.
• Ability to engage and build rapport with customers.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Skills:

• Previous experience with audio products and technologies.
• Knowledge of current market trends in the audio industry.
• Proficiency in using point-of-sale (POS) systems and retail software.

How to apply:

Interested applicants kindly state your Expected salary, Last drawn salary and Starting date.

We regret to inform that only shortlisted candidates will be notified.

EA Personnel: Chan Wan Ying
EA Reg ID: R24120780
EA Licence No.: 23C1440