Responsibilities:
- Provide technical support for OSS operations, including troubleshooting desktop issues, software installations, and system configurations.
- Ensure the operational readiness of IT infrastructure components, including datacenters, networks, switches, and firewalls.
- Collaborate with cross-functional teams to implement and maintain IT solutions that meet operational requirements.
- Conduct regular maintenance and updates to ensure the security and performance of IT systems.
- Assist in the development and implementation of IT policies and procedures.
- Document support activities, solutions, and procedures for knowledge sharing and future reference.
- Stay up-to-date on emerging technologies and industry best practices related to OSS operations and IT support.
- Utilize business proficiency in French (spoken and written) to communicate and manage non-English counterparts based in French-speaking regions via calls and emails.
- Process and prepare documentation in French.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in IT support, with a focus on OSS operations.
- Good knowledge of desktop support, including Windows 10/11 environments.
- Experience maintaining IT infrastructure components such as datacenters, networks, switches, and firewalls.
- Familiarity with Lotus Notes (HCL Notes) is a plus.
- Excellent problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Business proficiency (spoken and written) in French (e.g., DELF B2, DALF C1) to communicate with non-English speaking counterparts based in French-speaking regions via calls and emails.
