As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience.
Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.
Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect. Within CISO, the Vulnerability Operations (VO) Team is responsible for managing and improving Vulnerability Threat Management (VTM) globally, providing oversight and coordination for the highest criticality vulnerabilities, and for managing the vulnerability lifecycle for technology products owned within the Chief Information Security Office (CISO).
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
Responsibilities:
- Provide operational support for antivirus/malware technologies like CrowdStrike, Trellix, Zscaler, Checkpoint Harmony, MS defender and other in scope.
- Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap.
- Ensure that all integration of functions meet business goals.
- Identify problem causality, business impact and root causes.
- Advise or mentor junior team members
- Coordinate with cross-functional Operations and Technology (O&T) counterparts and teams to improve O&T risk oversight
- Ensure non-compliant items are addressed through coordination with Business Manager and business staff
- Establish communication channels with cross-sector partners to efficiently tackle security issues that span multiple businesses
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 6+ years of relevant experience
- Experience at a bank or financial institution preferred
- Strong experience in Cyber Security and antivirus/malware technologies in the following technologies (CrowdStrike, Trellix, Zscaler)
- Information Security Certifications or willingness to earn within 12 months of joining
- Consistently demonstrates clear and concise written and verbal communication
- Knowledge of Scripting and Programming Languages preferred
- Demonstrated ability to interpret and apply information security policies, standards and procedures
- Proven influencing and relationship management skills
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
