DUTIES AND RESPONSIBILITIES
The successful applicant will carry out the following duties and responsibilities:
· Handle a large volume of incoming Sales orders and Purchase orders
· Quickly detect and analyse each customer’s needs in order to assist them
· Offer accurate and appropriate advice to each customer based on their needs
· Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction
· Maintain accurate and neat records of calls answered
· Handle each customer call in accordance to communication policies, guidelines and procedures
· Liaise with Logistic Company ,monitor Inbound and outbound shipment
REQUIREMENTS
The successful applicant will have the following experience and skills:
A minimum 3 years’ experience in a similar role providing customer service
A proven record of meeting and exceeding customer service expectations
Stellar spoken and written communication ability
Experience using a CRM system such as salesforce, and the ability to interpret the results
The ability to adapt the service style to the different types of customer interactions
Capacity to multi-task and prioritize the tasks at hand
