We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.
Responsibilities:
· Manage, configure, and upgrade a diverse range of security technologies.
· Respond to fault alerts and customer escalations for managed security technologies.
· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
· Escalate incidents and problems within SLA to internal technical teams or external product vendors.
· Prepare and submit incident reports for high-severity incidents.
· Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.
· Perform regular configuration backups on managed security products.
· Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
· Create and update technical documentation on managed security technologies.
· Generate monthly reports according to service scope requirements.
· Adhere to organizational and project security policies, procedures, and best practices.
· Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
· Lead and support customers in security incident response and resolution.
· Demonstrate strong teamwork and leadership qualities.
· Maintain a customer-focused approach with excellent interpersonal skills.
· Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.
· Minimum of 5 years’ experience in IT infrastructure operation and/or support.
· Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).
· Excellent critical thinking and problem-solving skills with a passion for information security.
· Fluent in both written and spoken English, with strong interpersonal skills.
