Responsibilities (Key Result Areas & Activities)
· Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures.
· Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary.
· Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant.
· Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management.
· Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders.
· Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed.
Act as a deputy in the absence of the manager, effectively overseeing operations.
· Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations.
· Adhere to company’s standard operating procedures
· Perform any other ad-hoc duties and responsibilities as assigned.
