- Enhance customer service in a dynamic café environment.
- Drive innovation and quality in food and beverage offerings.
- Lead and develop a dedicated team in daily café operations.
Responsibilities:
- Manage the complete vendor lifecycle from onboarding to engagement, ensuring compliance and quality service.
- Research and implement new trends in the food and beverage industry to enhance customer engagement and satisfaction.
- Maintain high standards of hospitality, creating a welcoming environment for all guests.
- Oversee training, performance reviews, and staff development to ensure high service standards.
- Respond promptly to customer feedback and complaints, ensuring issues are resolved swiftly.
- Manage daily food and beverage operations, including order taking and serving duties.
- Maintain cleanliness and ensure compliance with health and safety regulations.
- Promote and recommend new menu items to enhance customer experience.
Requirements:
- Proven experience in food service management, preferably in a café or similar setting.
- Strong leadership skills with experience in hiring, training, and staff development.
- Excellent multitasking abilities and familiarity with café operational stations.
- Passion for customer service and a commitment to providing top-quality dining experiences.
Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954
Ivan Lim | EA Personnel No.: R1109856
