- MNC Company
- Basic $3200 - $3500 + AWS + Variable Bonus
- Excellent Welfare and Benefits + Career progression
- Working location: Clementi
- Working days: Monday to Friday
- Working hours: 8.30am – 5.30pm
Job Responsibilities:
- Respond to all incoming calls regarding the customers’ issues, especially relating to termination requests and turn them into contract renewal
- Answer all incoming calls promptly and effectively in an efficient and professional manner
- Document all calls and actions taken into the system ensuring that all updates and amendments are accurate
- To ensure all contracts renewal submission are accurate and supporting documents are uploaded into system promptly
- Follow through and take ownership of all queries from customers where possible
- Work towards KPI set by Leader
- To identify areas for improvement and work closely with internal and external stakeholders to implement new processes
- Any others ad hoc duties as assigned
Job Requirements:
- Possess minimum Nitec and/or Diploma in Office Administration or relevant field
- Possess minimum 3 - 4 years of relevant experience in call centre working environment
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
Leong Wei Ling (R23117584)
EA Recruitment Pte Ltd
EA License No: 21C0492
