You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities
You will:
- Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
- Promote teamwork and quality service within the team and coordination with the other departments
- Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residents’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- Respond to walk-ins, emails, calls and assist with queries and requests
- Handle and record resident feedback and complaints, and refer them to managers
- Perform related tasks as assigned
Job Requirements
You have:
- At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
- Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
- Service-oriented
- Supervisory skills
- Passion for coaching and guiding
- Passion in learning a variety of tasks, including handling paperwork and managing a team
- Willingness to perform shifts
