Position Overview:
We are seeking a talented and driven Sales Engineer with expertise in Audio Visual (AV) LED panel technology to join our dynamic sales team. The ideal candidate will possess a deep understanding of LED display solutions and possess strong technical knowledge to effectively communicate with clients. This role requires a proactive individual who can identify sales opportunities, develop customized solutions, and provide comprehensive support throughout the sales process.
Responsibilities
- Interact with customers and potential customers before sales to grasp their technical needs
- Collaborate closely with sales account managers to create and present technical materials like presentations, product demos, and proof of concepts.
- Act as the go-to technical expert on the company's products and solutions, offering guidance and assistance to customers and prospects.
- Develop and keep up-to-date knowledge of competitor products and solutions.
- Provide technical training to both internal staff and external parties.
- Write and revise technical documents such as user manuals, installation guides, and release notes.
- Assist in the development of new products and features, from initial idea to launch.
- Conduct research on customers and the market to spot trends and requirements.
- Give feedback to engineering and product teams based on customer needs and issues.
- Work with various teams to ensure projects are delivered successfully.
- Manage multiple projects simultaneously and adjust priorities when necessary.
- Handle confidential customer information with care.
- Design customized solutions for customers across various settings.
- Present technology solutions effectively to the sales team and customers using visual aids, demonstrations, or presentations.
Qualifications
- Minimum qualifications: Diploma, Advanced/Higher/Graduate Diploma in Electrical/Electronic/Building Services engineering or equivalent.
- At least 1-2 years of experience in a related field.
- Knowledge of the Pro Audio Visual, Video conferencing, or LED Panel industry is essential.
- Experience with products such as Videowalls, LED & LCD Displays, video conferencing, and Audio Visual Switches is required.
- Ability to prioritize and work independently with minimal supervision.
- Willingness to share knowledge through effective communication, peer training, and written documentation.
- Strong interest in hands-on work and a proactive attitude toward challenges.
- Excellent interpersonal skills to foster a team environment.
- Positive customer service approach and teamwork mentality.
- Proficient in spoken and written English.
Other information
- 5 day work week
