HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Front Office Service Executive
Summary of Responsibilities:
- Efficient and friendly arrivals/departures of guests
- Full utilization of PMS to embrace guest experience
- Liaison between Front Office departments with other departments to ensure guest has a seamless stay experience.
- Monitor hotel occupancy and work closely with Reservation team
- Monitor out of service room and work closely with Engineering and Housekeeping team to return out of service room
- Personalization welcoming and rooming for VIP, Le Club AccorHotels member and guests arriving/departing with hotel’s limousine.
- Butler service in L65, including serving during breakfast and evening cocktail hours.Coaching new team member who comes on board by providing On-Job-Training.
- Monitoring forecast occupancy to ensure adequate manpower planning
- Ensure all safety and fire regulations are adhered.
- Managing inventory for amenities, stationery etc.
- Conduct VIP room inspection to ensure that amenity is arranged and room is ready prior to arrival.
- Assist to handle feedback by guests through emails, TrustYou etc
- Additional duties or projects assigned by management of hotel and department.
Qualifications:
- Minimum GCE 'O' Levels or Diploma in Hospitality or related field, preferably a recognized University degree
- Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Knowledge of Opera would be of advantage
- Sound decision making
- Well-groomed, good interpersonal and communication skills
- Leadership/People management skills
- Detail-oriented, organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
