With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Job Summary
The Guest Relations/Events Supervisor is one who is outgoing, motivated, a team player who can also work independently. The responsibilities includes assisting with the Guest Relations/Events and Sales Assistant Manager in discovering new sales prospects, negotiating deals, and maintaining customer satisfaction for continued business. This role will also include general duties within the Guest Relations Team.
Key Responsibilities
- Respond promptly to new enquiries and follow up with clients to address any questions or concerns.
- Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests.
- Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules.
- Ensure guest satisfaction by addressing their needs and concerns throughout the event.
- Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders.
- Resolve any issues that arise during events quickly and effectively, or provide assistance as needed.
- Build and maintain strong relationships with guests to enhance their experience and encourage repeat business.
- Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met.
- Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed.
- Anticipate guests needs and the provision of flawless, profession and upscale guest service experience.
- Keep the line manager informed of all progress and developments related to events.
- Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience.
- Assist in menu printing as needed for events.
Requirements
- Minimum Diploma holder.
- Work experience in Hospitality, Customer Service preferred.
- Possess basic knowledge of F&B operations.
- Possess excellent customer service skills with a positive attitude
- Fluent and literate in English for effective communication with stakeholders; bilingual experience preferred.
- Strong team player with a calm demeanour and conflict resolution skills.
- Keen to deliver memorable and meaningful experiences for our guests and the ability to work well under pressure
- Experience in Catering and MICE related events – corporate events, weddings, or equivalent, with a strong network of vendors, industry partners, events companies etc. preferred.
- Adaptive, open-minded and willingness to be flexible.
- Highly organized with meticulous attention to details and ability to multitask with project management skills.
- Passionate about hospitality and lifestyle scenes
- Flexibility to work on weekends/PH/Shift hours.
