About ALPS
ALPS was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.
As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.
Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape –making it more sustainable and resilient.
An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.
Key Responsibilities:
- Manage orders from general practitioners (GP) through Order Management System (OMS)
- Ensure timely and accurate processing of orders received as per departmental service level
- Support GPs: successful enrolment, order and after-sales follow up from supplies fulfillment out from Central Warehouse.
- Provide guidance to GPs: advice on registration and ordering processes for supplies fulfillment, handle product queries, and troubleshoot ordering portal issues, redirecting as needed.
- Handled customer inquiries: manage hotline and mailbox, promptly update the incident tracker, and ensure timely closure of enquiries.
- Ensure efficient operations: adhere to escalation procedures, close cases promptly, follow up with warehouse operations for order resolutions, manage incident reporting and escalations, monitor KPIs, conduct root cause analysis and process refunds and credit notes promptly.
- Lead and support User Acceptance Testing (UAT)
- Any other tasks may be assigned by reporting officer
Requirements
- Degree or Diploma with minimum 3-5 years of relevant experience in a fast-paced environment
- Excellent interpersonal and written oral communication skill
- Knowledge of medication and conflict resolution techniques is preferable
- Advanced knowledge in Microsoft office Excel, Office 365
- Hands on experience in SAP MM/WM or SD module will be a plus
- Ability to adapt quickly to changing circumstances and manage challenging situations
- Prior experience in Warehouse Operations, Material planning and Inventory management will be an added advantage
