About:
Okratin is a part of the Deel offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.
Key Responsibilities:
- Proactively generate net new upsell revenue from existing customers.
- Manage the renewal process for customers’ existing SaaS subscriptions.
- Identify product penetration, renewal, and upsell opportunities within your customer base.
- Work closely with the Customer Success team to drive adoption and engagement within existing accounts.
- Deliver training, analytics, insights, and best practices to Account Director teams under your management.
- Become a trusted advisor to customers, presenting how our product suite can help them create winning strategies for the mobile market.
- Develop strong, long-term relationships with key stakeholders within your accounts.
- Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
- Actively participate in account planning and strategy sessions to ensure alignment with customers’ business goals.
- Provide training to customers on the use of our products and services.
- Share analytics, insights, and best practices to help customers maximize the value of our offerings.
- Support Account Director teams with knowledge and strategies to drive success in their accounts.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in account management, customer success, or a related role in the tech industry.
- Proven track record of generating upsell revenue and renewing SaaS subscriptions.
- Strong understanding of the mobile market and technology trends.
- Excellent communication, presentation, and relationship-building skills.
- Ability to effectively manage customer expectations and bridge the gap between product teams and customers.
- Proactive and strategic
