Responsibilities
- Responds to call or emails to customers to provide follow-up on inquiries.
- Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
- Support AGO requirement
- Handling and resolving customers complaints
- Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
- Process material returns (RMA's) as requested by the customer
- Maintain a balance between company policy and customer benefit in decision making
- Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
- Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote products/services to ensure business targets are met.
- May provide after-sales support for client contracts to ensure customers satisfactions are met.
- Performs duties related to overall customer service.
- Provides support to sales team with regard to customer concerns.
- Serves as customer interface on product status and delivery.
- Consistently documents customer service needs to identify patterns and maintain quality.
- Conduct data analysis across multiple data points and report using Excel or statistical suite
- Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
- Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer
Requirements
- Experience in customer service activities. Aviation Background preferable
- Familiar with ERPs
- Familiar with Microsoft office suite
- Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
- Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
- Maintain clear and accurate data entry, documentation and reporting skills, as required
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Interested applicants may wish to email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified.
Cindy Char Sin Yi
EA License Number: 02C4944
Registration Number: R1765345
People Profilers Pte Ltd
Tel: 69509736
20 Cecil St, #08-09 Plus Building, Singapore 049705
