Who are we
CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.
What you will do
CyberArk is seeking for an IT Service Desk to join the IT service and Support Team in Singapore. In this role, you will manage the end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will also respond to inquiries, complete end-user asset management, set up local and remote new hires, build user accounts, email accounts, and all related system access and roles, and image and deploy computers and supporting systems.
A successful candidate will be someone who has demonstrated ability to work in a fast-paced environment independently as a strong communicator with great customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.
Responsibilities:
- Monitoring, maintaining, troubleshooting computer systems and networks problems
- Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
- Active directory maintenance
- Office 365 and corporate software related support
- Supporting the roll-out of new applications and hardware
- Ad hoc tasks and projects as needed
What you need to succeed
- 3 years prior experience in a helpdesk support role with strong troubleshooting and problem-solving mindset
- Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
- Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
- Team player mentality in a regional & global team
- Ability to work independently in a fast-paced environment
- Can work in flexible hours within a global team
