Roles Responsibilities
- To provide quality day-to-day L2 Production support for Java/Web-based application
- To coordinate and support infrastructure maintenance activities
- To manage implementations of new application releases, adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level quality.
- Experience in application implementation projects in financial institutions would be advantageous.
- Strong analytical and problem-solving skills.
- Ability to perform impact analysis in a structured manner.
- Good verbal written communication skills.
- Proactive and able to work independently and under pressure.
- With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
Skillset Required:
At least 2 years working in an L2 Application Support Environment
- Core technical competency required:
- Linux; Unix Shell Scripting
- SQL (MYSQL/MSSQL)
- Java/Web-based
- OpenShift/Docker
EA License Number : 11C4879
