DUTIES & RESPONSIBILITIES:
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands
- Educates the salon customers based on their real needs during their visit to the shop
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach
- Acknowledges and resolves customer feedback and concerns
- Knows products inside and out to answer product queries
- Communicates and coordinates with team and management
- Ensures customer satisfaction and increases customer retention
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement
- Provides feedback on the efficiency of the operations and customer service process
QUALIFICATIONS:
- Bachelor’s Degree in Business, Commerce or relevant fields
- Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
- Consistently well-groomed according to the high appearance standards of the salon and the company
- High degree of professionalism in customer service
- Exceptional people skills
- High standards of customer communication skills
- Prior experience in the beauty line preferred
- Ability to stay calm and excellent in handling difficult customers
- Computer literate
