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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer
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Customer Service Officer

Kolorist Pte. Ltd.

Responsibilities:

  • Communicate with customers, understand their needs and attend to their queries
  • Handle and resolve customers’ feedbacks and concerns
  • Ensure a wonderful salon experience for our customers to increase customer retention
  • Handling phone enquiries with etiquette
  • Serving light refreshments to customers and attending to their needs
  • Schedule customers’ appointments and other ad-hoc duties as assigned
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement
  • Provide feedback and ideas to improve operations and enhance customer experience
  • Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

  • Well-groomed and maintain a professional self that suits our salon image
  • Good and precise communication skills
  • Service oriented and passionate about serving customers
  • Prior experience in the beauty line would be advantageous
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