The candidate is expected to perform the following duties:
- Prioritise and process customer orders and requests submitted by email
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Maintain thorough and accurate WMS records
- Learn how to use Tracking system and warehouse technology to deliver great customer care
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Assist the financial department to ensure customers is prompt on payment prior to delivery
- Communicate with customers about their orders, including any delays or changes in delivery
