Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers’ requests
- To successfully cross-sell the Bank’s products and services
- To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
Requirements
- Min GCE O levels or higher
- Possess high-quality customer service skills and a professional communication style
- Candidates with no experience are open to apply
Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
