- PO Retrieval and Order Processing:
- Retrieve Purchase Orders (PO) from portals, emails, or customer chats.
- Update retrieval of PO for order processing and customer pick list in an Excel database.
- Handle order processing from order receipt to ensuring goods delivery.
- Process customer orders using ERP Software Dynamics365 to generate invoices, delivery orders, and extract data.
- Credit Note Processing & E-Invoice Submission:
- Process credit notes for any sales or operations issues.
- Submit e-invoices and CTC copies for key customers like RedMart, RWS, and DFI group.
- Documentation and Filing:
- Scan, print, and file invoices for safekeeping and audit checks.
- SKU Management:
- Manage SKU assembly and tracking in the ERP Software.
- Customer and Internal Coordination:
- Liaise and communicate with customers daily on order and delivery matters through various social platforms (mainly email, WhatsApp, and phone calls).
- Act as the point of contact between customers and merchandisers for order-related issues.
- Arrange Lalamove for ad-hoc sales and marketing activities (TBC).
- Sales Data Management and Performance Tracking:
- Track sales returns and scanned sales data.
- Prepare for any sales or marketing-related promotions, samplings, and events.
- Daily update on sales performance dashboard (SWORD) to update the management team.
- Update sales accruals in the SWORD dashboard.
Qualifications:
- Must be Singaporean or PR
- 2-3 years’ experience in a similar sales admin role.
- Proficiency in Microsoft Excel and ERP software, preferably Dynamics365.
- Good communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work under pressure and meet tight deadlines.
- Experience in the FMCG sector and familiar with e-invoicing systems and customer portals is preferred.
Working Conditions:
- 5 days work from office (Monday to Friday, 8am-5pm); Occasionally need to cover for Saturdays when partner is on leave (830am-1230pm)
