Job Title: Shift Network Engineer
Job Description:We are seeking a Shift Network Engineer with 4-6 years of experience to join our network operations center (NOC) team. In this role, you will provide tier-2 support for network incidents and service requests, ensuring timely resolution and minimal downtime. You will monitor network performance, troubleshoot issues, and collaborate with stakeholders to maintain our network infrastructure.
Key Responsibilities:
- Providing tier-2 support for network incidents, service requests, and escalations.
- Monitoring network performance and implementing proactive measures to optimize performance.
- Troubleshooting network issues and performing root cause analysis.
- Documenting network configurations, changes, and troubleshooting steps.
- Collaborating with cross-functional teams to deploy network upgrades and enhancements.
- Participating in on-call rotations and shift schedules as required.
Required Skills:
- 4-6 years of experience in network operations or a similar role.
- Strong knowledge of networking protocols and technologies (e.g., TCP/IP, VLANs, VPNs).
- Experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds).
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Cisco certifications (e.g., CCNA, CCNP) preferred.
