Salary Range: 3.2k-3.5k
Working Days: 5 days, Monday to Friday
Working Hours: 8.30am to 5.30pm
Location: Toh Guan Road
Responsibilities:
- Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- To ensure all contracts renewal submission are accurate and supporting documents are uploaded into system promptly.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Able to work unsupervised and maintain professionalism.
- To identify areas for improvement and work closely with internal and external stakeholders to implement new processes.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Take all practical steps to ensure own health and safety at work, and the safety of others in the workplace.
Requirements
- Min 5 years of relevant experience within a call centre working environment in banks /
- telcos preferred
- Min. Diploma with experience in customer service industry
- Experience with Microsoft Office
- Strong understanding how subscriber life cycle works
The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580
