Key Responsibilities
1. Technical Support
• Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
• Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
• Perform administration/maintenance and works toward continuous optimization of systems performance
• Standby with on-call availability with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
2. Cross group collaboration
• Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
Education /Qualification
Diploma/Degree or other equivalent
Work Experience
At least 3 years of experience
• At least 3 years of EUC support experience
Technical / Professional Skills
• Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/ laptops/ mobile devices
• Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
• Understanding of Cloud - O365
• Device Management tools like Intune, Azure AD, profile setups
• Basic understanding knowledge of network and security
Good to have
ITIL certification will be an added advantage.
Non-Technical/ Soft Skills/ Task- Specific Knowledge
Possess strong problem-solving skills and able to priorities and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
x
