- To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
- To ensure accuracy and compliant for all customer’s requests
- To successfully cross-buy the Bank’s products and services
- To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
- To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
- Flexibility in work deployment when business needs arise.
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
- Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms.
Requirements:
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
We are looking for passionate, customer-focused individuals:
- Preferably with prior customer service experience in a call centre environment.
- Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
- Minimally a Diploma holder. Fresh graduates are welcomed.
- Comfortable to work rotating shift hours including weekends and public holidays.
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.
