Core Responsibilities:
· Supervise operations in assigned terminal during shift duty.
· Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
· Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
· Ensure intra-terminal and/or inter-terminal trolley transfers.
· Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
· Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
· Attend to customer complaints and escalation when required.
· Assist Duty Manager with routine and incident/accident reports.
· Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
· Undertake other airport operations/service improvement projects when assigned.
Periodic Duties:
· Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
· Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
· Conduct scheduled coaching session with direct reports
· Covering TMC duties as and when assigned.
Job Specifications (Qualifications/Experiences):
· At least O level
· Minimum 2 years of supervisory experience in operations functions.
· Confident in dealing with staff across all ages.
· Possess excellent interpersonal, communication and organizational skills.
· Adaptable to change and a good team player.
· Able to work on Shift Duty.
· Able to obtain an Airport Pass (Airside)
· Familiarity with Changi Airport terminal operations will be an added advantage
