Job Summary
We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.
Mandatory Skill-set
- Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
- At least 5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
- Familiarity with software deployment tools and methodologies;
- Solid understanding of networking concepts and security protocols;
- Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
- Firm in adhering to standard operating procedures and corporate standards;
- Ability to support technical change management processes, collaborating with internal teams and stakeholders.
- Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
- Excellent communication and interpersonal skills, and able to work well with cross organizational teams;
- Willingness and availability to work on shifts.
Desired Skill-set
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
- Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
Responsibilities
- Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime;
- Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
- Maintain systems by performing routine checks, updates/patching, and configurations as required;
- Generate reports based on system performance and user requirements;
- Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
- Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
- Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
- Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
