Job Responsibilities:
- Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting invoices, bug reports and errors.
- Provide immediate, direct restaurant support and troubleshooting help to end users through email, telephone and personal communication.
- Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
- Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.
- Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
Reequirements:
- Bachelor’s in computer science or related field plus minimum two years’ experience in system administration
- Expert-level proficiency in a minimum of two unique operating systems
- Strong skills in minimum one scripting language
- Ability to work independently and collaborate with peers as needed
