Job Responsibilities:
Sales order processing
- Master Oracle ERP system, SalesForce and all applications relevant to Soitec sales process
- Enter and manage customer purchase orders in Oracle system
- Coordinate PO quantities and schedules with factory Demand & Sales Operation Manager
- Coordinate shipment deliveries and warehousing with factory Supply Chain Logistics teams, and external contractors
- Track customer payments and accounts receivables; support Finance dept and accounting contractors; support audits
Customer support
- Regularly provide delivery information to customers through various ways : weekly backlog report, customer website update, shipping notification email, order acknowledgment or delivery plan email.
- Establish strong relationship and communication with customer counterparts (SEA customers)
- Answer customer phone calls and emails related to PO’s, deliveries, and standard sales admin topics
Back office support
- Assist TWN&SEA Sales/FAE teams in all work aspects including quotations, invoicing, part number creations, RMA, documentations, shipment packing, etc.
- Secretarial work including filing, record keeping, printing documents, mailing, booking customer meetings on customer online portals, making reservations, etc.
- Back up TWN sales admin and other tasks assigned
Travel support
- Work closely with PA on coordinate and book local CG team and internal/external visitors arrangement, hotel, tickets, airport transportations, etc
General administration
- Support Customer Group Executive and local CG team requirements and expense report if needed
- Any other ad hoc duties assigned
Requirements:
- Min. 3 years in Sales administration and/or customer service for an international company
- Excellent English language skill / Mandarin communication skills as you will be working closely with our Taiwan customers
- Strong ERP system Oracle or SAP knowledge (Oracle preferred)
- Experience with CRM, such as Sales Force is preferred
- Strong office computer skills (Google Suite, Excel, Word, Powerpoint, etc)
- General Sales/Finance/Accounting knowledge
- Basic knowledge of high tech industries recommended, experience in semiconductor is preferred
- Able to overtime time if required
- Occasional travel may be required in future to support the field, to receive incremental training in the factory or attend global SA meeting
