About Our Client
Our client is a healthcare provider in Singapore that supports doctors in creating and managing successful private medical centres. With strong industry knowledge, financial stability, and operational expertise, our client offers an advantageous edge to building successful clinics in Singapore.
JOB RESPONSIBILITIES
- Manage the day to day email communication with customers and distributions
- Provide quality customer service through reviewing, assessing and providing the response in a timely manner
- Work with different business units to provide a one stop solution to the customers
- Resolve feedback or issues raised by customers or operation team
- Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
- Delivery professional and high-quality service experience.
- Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
- Proactively attend to customers’ feedback and challenges in a professional manner.
- Drive efforts to improve operational processes and systems.
- Perform any other duties and responsibilities as and when assigned by Management.
JOB REQUIREMENTS
- Possess at least 3 GCE O levels with credit in English language.
- Minimum 6 months of experience working in a contact center industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function.
- Adequate telephone skills and proper etiquette.
- Able to work in a fast-paced environment due to high volume of inquiries.
- Effective in problem solving
We regret to inform that only shortlisted candidates will be contacted.
EA Personnel No R23116331
Company EA Registration No 21C0691
