Key Duties and Responsibilities
To establish, implement, maintain, and continually improve global data centre operations framework and service management system which are aligned with the overall business objectives, strategic direction, and policies of STTelemedia Global Data Centres (Group).
To support start-up new 'in-country' Data Centre (DC) Operations and provide onsite leadership for training and getting in-country team operational, which includes but not be limited to:
- Represent in-country DC Operations team during start-up and transition new data centre over to the in-country DC Operations team once formed;
- Responsible for the planning and oversight of all activities necessary for the transition of new data centre to the in-country DC Operations team;
- Maintain communication and collaboration during all phases of a new data centre built and handover to in-country DC Operations team;
- Identify all construction related activities which may infringe on any part of a live data centre;
- Attend the design review meetings to highlight operational and maintenance concerns prior to readiness of in-country DC Operations team;
- Support engineering team in facilitating inquiries that require input from DC Operations;
- Share lessons learned elsewhere that have been captured for consideration or mitigation for new builds;
- Support onboarding of the in-country DC Operations teams for new greenfield sites;
- Build functional knowledge of the site through attendance at key phases of the project, gain in-depth knowledge of the site and documents risk register for transition to in-country DC Operations team;
- Support site acceptance through witnessing Integrated Systems Testing and turnover walks;
- Support review of turnover documentations;
- Participate in turnover issue meetings and provide input on impact to in-country DC Operations;
- Adhere to STT GDC operation methodology in every phase of the project handover;
- Ensure documentation is maintained and kept up to date in line with STT GDC Group baseline operation standards and policies; and
- Ensure all STT GDC Group baseline operation policies, standards, processes, procedures, and guidelines are adhered to by new in-country DC Operations team.
To provide strategic leadership for group wide DC Operations, which includes but not be limited to:
- Develop and update global baseline for maintenance standards, alignment, cost review and modelling;
- Review, compare and contrast all DC Operational Capex and Opex budget across all regions; and
- Review and align in-country engineering policies, processes and procedures and define group wide minimal operations standards / baselines (MEP).
To develop group wide minimal operating standards, which includes but not be limited to:
- Attend design review meetings to highlight operational and maintenance concerns;
- Support Global DC Operations Service Assurance in alignment of OT Security Policies;
- Support Global Change Management process.
To be the Subject Matter Expert for engineering matters and develop frameworks for DC Operations, which includes but not be limited to:
- Conduct energy and water efficiency opportunities assessment and recommend feasible efficiency improvement projects to in-country DC Operations Heads;
- Lead global problem management process and global problem notification;
- Support customer impacting incident review, recovery and lessons learned.
To develop risk management and governance for group wide operations, which includes but not be limited to:
- Support risk assessment and management; and
- Conduct capacity management modelling and review.
To develop group wide operational performance data and key performance indicators, which includes but not be limited to:
- Collate energy and environmental data points and recommend opportunities for improvement with local DC Operations; and
- Prepare benchmarking across countries and sites and recommend opportunities for improvement.
Drive technical certification programmes across the regions, including, ISO 50001, ISO 14001, SS 564, BCA-IMDA Green Mark for Data Centres, TIA-942, Uptime, etc.
Support external and internal site audits organised by Global Data Centre – Operations Audit and Global Data Centre Operations – Service Assurance and conduct capacity management modelling and review.
Any other duties or projects as assigned by the Management.
Requirements
- Degree / Diploma preferably in Mechanical Engineering, Electrical Engineering, Building Services, Facilities Management or equivalent with at least 10 years of relevant work experience in design/ construction/ commissioning, operations and/or maintenance of mission critical facilities.
- Singapore certified Energy Manager, Green Mark Accredited Professional, LEED Green Associate, LEED AP and/or equivalent certifications.
- CDFOS, CDFOM, CDCP, CDCS, CTDC, CTIA, DCP, DCS, DCT, ATS, ATD, ATP, AOS, AOP ITIL 4 and/or other data centre certifications.
- Mechanical Professional Engineer will have an added advantage.
- Proven track record in global or regional data centre operations and/or facilities management
- Proven track record in the development of Group or regional level policies, management systems, standards, processes, procedures, guidelines, baselines and programme for driving synergies, harmonised global building operations and maintenance.
- Subject Matter Expert in data centre infrastructure, operations and/or building services
- Proficient in Computerised Maintenance Management System, Microsoft Power BI, Microsoft Office - Outlook, Word, Excel, PowerPoint and Project
- Good knowledge on service management processes, including incident management, problem management, change management, demand management, capacity management, asset management, supplier management and service level management.
- Excellent in energy and environment management, risk management, program management and contract management.
