Job Description:
- Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
- Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
- Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
- Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
- Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
- Upkeep of students database records in the CRM systems and inventory level for merchandise.
- Responsible for the issuance of all term invoices and merchandise sales.
- Liaise with building management on any maintenance issues and facilities requests.
- Ensure that the overall presentation of Academy venue is in proper, clean and safe condition.
- Handle all matters and correspondence with Singapore Association.
- Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
- Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
- Execute ad-hoc duties as assigned by management.
Job Requirements:
- Minimum Diploma Holder with at least 2 years of working experience in customer service area preferably in an academy environment.
- Strong communication and writing skill.
- Good organizational and administrative skills.
- Customer oriented and passionate on delivering first-class service with the spirit of excellence.
- Excellent interpersonal skills with empathy and embrace diversity.
- Exhibit Teamwork, flexibility and proactiveness.
- Enjoys working with children aged 4 -18 years old.
- Familiar with MS words and google platform.
- 40hrs/week (5 days work with 1 workday on weekend).
Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.
**We regret that only shortlisted candidates will be notified. Thank you.
Ashlynn | R21100397
