The Responsibilities:
- To oversee/manage all incoming after Sales Service escalations.
- Improve Customer Service level.
- Train new staffs on Customer handling skill sets.
- Handled all completed surveys, analysis and assist all complaints customers when needed.
- Respond within one working day, to come out with a solution (swap/refund).
The Requirements:
- At least 5 years of working experience in a similar role.
- Have technical knowledge of IT products.
- Great communication and writing skills.
- Ability to perform within tight deadline in responding to customers' enquiries.
- Ability to provide seamless Customer's experience.
