About Us
Wine Connection Group owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of over 400+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.
Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.
About the Role:
Are you a customer-focused individual with a passion for creating unforgettable dining experiences? If you're ready to take the spotlight as a Captain, join our team and become a key player in the symphony of culinary delights and top-notch service!
Job Scopes:
- Providing responsive and courteous service to customers through excellent service - including Interacting with guest to provide recommendations on food menu and to upsell food and drinks.
- Responsible for start-to-end process of providing excellent service to guest – including ensuring general cleanliness of outlet, setting of tables, taking orders, checking in on guests, and collecting payment from guests.
- Assist in the opening and closing procedures of the outlet.
- Work closely with service crew and the kitchen to ensure that the outlet is operated efficiently.
- Establish good rapport with guest to build guest loyalty – including handling feedback and complaint from customers.
- Managing ERP related tasks and responsibilities as required in the role.
- Carry out any other duties as per Reporting Manager and Food & Beverage Operations Manager.
Requirements:
- Passion in wine & service - candidates without experience are also welcomed to apply as training will be provided
- Prior experience in Food & Beverage/Hospitality will be beneficial!
- Proactive and enjoy interactions with customers
- Attention to detail and able to work well in a team
- Ability to work flexible shifts and schedules as per store requirements - including weekends, holidays and overtime.
Perks and Benefits
- Company Culture: Our company values teamwork, collaboration, and a positive work environmemt. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family! (We will also give you a gift on your birthday!)
- Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded. (Yearly bonus and increment granted according to Employee and Company's performance)
- Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
- Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
- Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
- Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.
