Company Name: Omakase @ Stevens
Job Title: Assistant Outlet Manager (Omakase@Stevens)
JOB RESPONSIBILITIES:
- Responsible for coordinate daily Front of the House and Back of the House restaurant operations
- Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
- Deliver superior service and maximize customer satisfaction
- Regularly review product quality and research new vendors
- Organise and supervise shifts and duty roster planning, attendance summary report and work closely on leave planner
- Ensure compliance with sanitation and safety regulations and updating risk assessment on time
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Involve in setting new budget and business planning for new physical year
- To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery
- Maintain records of payroll and attendance
- Supervising of employee and provide training and development plan.
- Meeting monthly KPI and generating month end sales report
- Handling of cash floats and petty cash funds of the outlet
- Organising of PO and Invoices
- Updating on social network services
- Month end inventory report
JOB REQUIREMENT:
- Required at least 2 years’ experience as manager or similar role
- Excellent in customer service and in food and beverage (F&B) knowledge
- Strong leadership, motivational and people skills
- Able to commit to shift work, split shifts, weekends and public holidays
BENEFITS
- Uniform Provided, F&B Discount, Dental, and Medical
- Learning & Development Opportunities, Staff Recognition Award
*Only shortlisted candidates will be notified.
