Performance Management Lead (supporting IMEA)

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across 26 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 4100+ professionals help clients optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Please visit our website for more details www.oliverwyman.com

Job Overview

We are looking for an exceptional individual to join the Performance Management Team for India, Middle East, and Africa. This is a highly demanding position in a fast-paced, professional services environment. The Performance Management Lead will be responsible to support and coordinate all performance management activities in IMEA for all client facing staff (Core Consulting Group (CCG), Affiliated Consulting Group (ACG), Specialists, Interns and Analysts). The Performance Management Lead will recruit and build-out the IMEA Performance Management Team and will work in close cooperation and collaboration with the IMEA Talent Management team.

Would potentially reformulate: The IMEA region covers several offices in different countries, and this role would be responsible for taking the lead in covering all performance related topics and activities across the region.

This role is integral to the smooth running of the business.

Key Responsibilities

• Performance Management

1. Teams and collaborates with Talent Managers (ACG, CCG, Specialists /other geographies) to keep track of consultants’ staffing to raise Project Reviews
2. Ensures project review requests are raised and completed in a timely fashion and escalate cases that are not being conducted per the respective timelines
3. Ensures timely submission of project reviews, supporting TM Quality Assurance of Write-ups - Rigorous follow up on Project Review completion with business (relevant review writers and Partners)
4. Ensures reviews are consistent with relevant competency frameworks (for example Specialists should not reviewed as Strategy consultants)
5. Understand the competency model of consultants and specialist framework
6. Extracts key insights from project reviews into individual consultant tracker held by TM
7. Supports on identification of those requiring training in project review writing, career review writing, self-evaluation trainings etc.
8. Works closely with Talent Managers to track performance cases and supports in documenting files, gathering notes, etc.
9. Works closely with HC Operations on exit documentation and processes for each respective jurisdiction
10. Leads preparation of Mid-Year and Year-end Performance review process, supporting logistics and document preparation in close cooperation with respective Talent Managers
11. Leads on performance review process and meetings for Intern and Analyst Programs in close collaboration with respective Talent Managers
12. Monitoring trajectory of Strategy Consultants and proactively identifying regressions or stalling in performance throughout the year. Anticipating performance concerns and suggesting appropriate measures throughout the year

• Reporting

1. Leads on relevant reports (utilization, project reviews, performance flags, etc.) by using OW’s systems on Performance Management (Certinia as of Feb 2024) and other tools such as Tableau, Excel.
2. Maintains a tracker for all performance cases and works with the Talent Managers to ensure that progress on all performance cases is updated in master sheet
3. Supports pyramid planning/capacity planning and utilization reports in different cuts for different stakeholders (e.g. monthly industry lead meetings)
4. Analyzes data and highlights trends across ranks and industries/capabilities where utilization is low
5. Prepares dashboards – identify, analyze, and interpret patterns and trends in consultant’s performance so to ensure gaps in skillset is highlighted in a timely manner to the relevant stakeholders

Experience Required

• Ideal candidates will have a master’s degree and 5+ years of relevant professional experience in Talent Management and working in a fast-paced and dynamic client services business environment, ideally from a Management Consulting or Big 4 Consulting firm
• Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy
• Proven ability to foster relationships at all levels of the organization

Skills and Attributes

• Excellent written and verbal communication skills in English
• Very strong Microsoft Excel (analytical) skills to generate insights from large and complex data sets
• Strong proficiency in PowerPoint
• Applying an analytical mindset to propose data driven solutions
• Ability to work with limited supervision
• Highly organized, detail-oriented, and process-minded
• Ability to multitask and operate effectively in a fast-paced dynamic environment
• Ability to work collaboratively in a global team in a multicultural environment
• Positive, proactive and a problem solver
• Professional, tactful, and able to engage with colleagues at all levels in the firm
• Keen to work in a fast-paced, dynamic client-services environment

Technical Skills

• Strong Word, Excel, and Outlook skills.
• Fluent in English (written and verbal)
• Experience working with a resource management system highly desirable
• Proficient with data analysis and reporting