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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Success Manager
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Customer Success Manager

Sciente International Pte. Ltd.

Sciente International Pte. Ltd. company logo

This is an on-site Singapore-based individual contribution role that will focus on client delight and growing the SOW based Digital IT Services, technology recruitment and technology talent management services businesses of Sciente International in Singapore.

  • Take ownership and implement the agreed-upon strategy and account plan to boost services revenue, in line with the business potential of the targeted accounts.
  • Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects, technology recruitment and tech talent management requirements, challenges/needs, company culture, and strategic objectives.
  • Collaborate with client managers to clarify their requirements and make sure a common understanding.
  • Adopt a consultative approach to act as advisors for our clients to formulate the right value-added services offering.
  • For SOW based services, work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
  • Present SOW with qualified professionals to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
  • Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
  • Service Agreements/Scope of Work/Terms of Business and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
  • Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
  • Market Research: Stay abreast of industry trends, market conditions, technology providers, and competitor activities to inform strategies and provide valuable insights to clients and Sciente.
  • Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.


Qualifications and Experience:

  • 4-8 years of total relevant experience in IT services & solutions / talent management / tech recruitment / IT staff augmentation services within Singapore.
  • Minimum 3-4 years of local work experience in client services/large client account management are very much required.
  • A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
  • Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
  • Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
  • Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
  • Capability to work towards meeting revenue performance goals for the named client accounts.
  • A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level leadership roles.


When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).


Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

✱   This job post has expired   ✱

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