Job Description:
- Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
- Making of scheduled outbound calls to enrolled patients and answering of inbound calls and attend to FAQ-related enquiries where all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System
- Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, predefined protocols, confidentiality of patient data and program standard operation procedures (SOPs) are always adhered to and complied
- Assist in the quality aspect of the department including but not limited to creating and maintaining department SOPs, performing quality spot checks on team members, identify training needs from the quality spot checks, as well as assisting to be the auditee in both internal and external audits.
- Deliver any other duties as assigned by the Operations Manager/Program Manager Program Monitoring.
Job Requirements:
- Diploma in relevant courses
Interested candidates do attach your resume to [email protected]
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
