POSITION TITLE: Country Manager (Singapore)
REPORTING TO: General Manager of ASEAN
Respected for Reliability, Rheem is an industry leader in total heating, cooling, and water heating solutions. Rheem is one of the few global brands with product offerings covering residential and commercial heating, cooling, conventional and hybrid storage-style water heaters, tankless water heaters, solar water heating systems, hydronic and geothermal systems, indoor air quality accessories, and replacement parts for all categories – making Rheem a one-stop Air and Water comfort solutions provider. All products meet or exceed rigorous industry and regulatory standards for quality, reliability, efficiency, and air & water quality. From design and fabrication to finished product assembly, each phase in the manufacturing process is rigorously monitored and measured to ensure the highest quality, durability, and operating excellence. Rheem products are routinely tested and certified by various government and third-party testing labs to ensure quality standards. The company is headquartered in Atlanta, Georgia. It has over 20 manufacturing sites all over the world including USA, Mexico, Japan, Australia, New Zealand, Vietnam, and China.
Rheem Manufacturing Company (Singapore) Pte Ltd was established already in the 1970s. In Singapore, we are engaged in the importation and distribution of high-quality gas, electric storage-style water heaters, instant heaters, heat pumps and solar water heating systems throughout Southeast Asia
POSITION PURPOSE
Rheem is now seeking an ambitious and results-driven candidate who plays a key role in decision making for its Singapore operation and is fully responsible for P&L, making sure that the company operations flow smoothly and economically. The candidate will be reporting to the General Manager of ASIA. The main challenge for this role over the coming years is driving business development – identifying and developing channel partners, developing concrete, action-oriented plans, leading and coaching a direct, field-based sales team in the SEA region with the full support of regional and global Rheem resources and network to realize this growth.
The preferred candidate will have significant sales and business development experience and will be comfortable operating independently without daily guidance. In addition, the ideal candidate will have the ambition, drive and tenacity needed to realize step-change growth and will be motivated by the challenge and the opportunity to have real impact.
Key Responsibilities:
The preferred candidate will:
· Take full accountability for the overall performance of the business in
the SEA region and ensure that all the business objectives are met
and align with the company’s goals and values.
· Possess business operations oversight by overseeing day-to-day
operations to ensure efficiency and effectiveness which include,
Service, Sales, Product Management, Marketing, Supply Chain, etc.
· Assess growth opportunities and segments in SEA region and develop
a concrete growth plan to drive consistent, profitable double-digit
growth.
· Oversee the entire implementation process, ensuring operational
results align with plans. To take responsibility for financial budget
plans, profit allocation, and usage plans.
· Collaborate with the senior management team to provide vision,
leadership, and management required to achieve the company’s
annual, mid-term and long-term objective.
· Establish organizational and business systems, ensuring effective
team building and selection of the management team. To validate
internal management structures and basic management systems
programs.
· Identify and exploit market opportunities, develop business targets
and plans to drive rapid business growth and maximize investment
returns.
· Preside over the overall management of the company. Formulate
annual performance goals, business development strategies plans,
and comprehensive marketing planning programs to achieve business
objectives.
· Take full ownership of the Profit and Loss (P&L) statement, ensuring
the company meets its financial targets.
· Continuously optimize the allocation of human resources and
establish a high-performance culture to enhance the company’s
organizational capabilities.
· Work with Rheem China to ensure sales growth in both SEA region
and other Asian countries including implementation strategies to
expand market share and customer base.
· Collaborate closely with Rheem China in areas of finance, purchasing,
engineering, and operations to ensure best practices are implemented
across all areas of Rheem SEA.
· Collaborate closely with Rheem China in areas of finance, purchasing,
engineering, and operations to ensure best practices are implemented
across all areas of Rheem SEA.
· Ensure that the technical, marketing and sales capabilities of the field
sales team and distributor partners are the best. Value selling with a
clearly defined and differentiated proposition, opposed to low cost, is
essential and the team must be capable of understanding customers’
needs to provide product and service solutions which add value to th
customer.
· To become an industry influencer, an ambassador of the company in
the market and work proactively to influence the development of the
industry standards and regulations.
· Establish Rheem as the Industry Leader and “Go to” brand for water
heating solutions.
Short and Mid-Term Expectations and Results:
Rheem foresees the following time path and according to expectations regarding the candidate’s first 3 - 12 months:
· First 3 months: Gain a solid perspective of the business, its potential,
the quality of existing resources and their potential. Formulate a first
cut growth plan for SEA region.
· 6 months: Has a well-developed growth plan for SEA region,
communicated to all key stake holders. Plan includes having thought
through the distributor partners, organizational structure, resourcing
requirements and brand development. Leverages the relationships
and capabilities of other teams in the company, most notably with
Singapore and China manufacturing plant, to drive quick wins
through joint techno commercial efforts.
· 12 months: The growth plan has matured, shows considerable
granularity and a clear plan to sequence and prioritize the team’s
efforts so it remains focused. Channel partners for residential as well
as commercial products are well established with full buy-in of agreed
business plans at all levels, from CEO to promoter. The Rheem team is
now hitting it on all cylinders and is delivering a steady pace of double-
digit revenue growth with a credible pipeline of opportunities that will
make such pace sustainable.
Education and Professional Experience
· Bachelor’s or master’s Degree preferably major in HVAC, mechanical
design and manufacturing, or related fields.
· At least 20 years of experience in multinational foreign manufacturing
companies.
· Minimum of 10 years in leadership roles with proven track record in
growing businesses and driving organizational change.
· Preferred minimum 5 years of overseas working experience, adding
to the understanding of international business environments and
cultural contexts.
· Fluent in both English and Mandarin, including spoken and written
proficiency. This is critical for effective communication within the
region and with headquarters.
Key Attributes - Requested Competency Set
Rheem seeks to employ high-energy leaders who are looking to make an impact. On one hand, these are people who have an entrepreneurial winner’s mentality for identifying opportunities and delivering results in the short term, but who also have a long-term vision of markets and customers. The ideal candidate should have a proven track record in business development and in running different sales models (distributor sales and direct B2B). The position requires a structured, high-energy, high-output way of working – the candidate will have both the drive and ability to initiate and execute new ideas and strategies. The candidate makes a difference by combining a good commercial understanding with the skills of bringing the best out of the team. The successful candidate will:
· Have a sound understanding and track record of both specified
solutions selling as well as distributor channels for standard products.
· Possess a professional background that is oriented toward premium
sales/business development roles and preferably comes from an
industry where consultative, value-based selling is an important part
of the company’s go-to-market approach.
· Having a talent for thinking on his/her feet, quickly understanding
situations- and being prone to acting- will distinguish our successful
candidate from others.
· Ideally be able to operate effectively in ambiguous situations, driving
insights from limited data and continuously and proactively identifying
opportunities to address customer needs in new and better ways.
· Have a strong customer focus, service mindset and business profile
and can recognize and close (business) opportunities.
Leadership Characteristics
Setting Strategy
The candidate will be highly analytical and possess an innate ability to quickly understand the key business and profitability drivers for the company’s and its customers’ operations and be able to guide and support both the Distributor Partners and the field sales organization with fact-based commercial judgement and/or operational insights.
Executing for Results
Possessing a ‘hands-on’ bias for action, candidates will need to demonstrate an ability to translate the company’s strategy and vision into actionable and quantitative plans by establishing compelling goals and appropriate timelines. He/she will also employ a pragmatic approach, knowing when situations call for detailed involvement and personal accountability and when to step aside and empower others.
Personal Characteristics/Attributes
· A personable and approachable professional who will demonstrate a
positive attitude under various circumstances. A driven individual
with a ‘hands-on’ can-do attitude that the team will want to emulate.
· A growth-oriented professional who will be energized, as opposed to
overwhelmed, by the opportunity to grow the business two-fold within
a reasonable timeframe.
· Unquestionable ethics and a high level of personal integrity are
expected. Zero tolerance for business practices that deviate from
these standards is expected as well.
· Equally comfortable in a boardroom, C-suite setting or in a deale.
store/ warehouse.
· The successful candidate will be able to readily connect with others
and will know how to put people at ease. He/she builds and sustains
excellent relationships across all levels of the organization and can
leverage those relationships to accomplish business objectives. The
candidate will also be a champion for working collaboratively with
different stakeholders to produce efficiencies in a professional way.
