Zenith Infotech (S) is a Tech Recruitment firm with 27 years of history in Singapore, and 15 plus years in Malaysia. We place ICT Consultants from Junior to Senior positions to our customers to suppot their ongoing projects.
Currenlty, we are looking for a number of HelpDesk Agents to support one of our clients' project for 17 months, Singapore Citizens Only
Interested candidates can apply here or email to : [email protected]
Job Scope:
· Issue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
· Identify the impact, urgency, and priority of incidents
· Provide initial troubleshooting and support for incidents.
· Escalate incidents that cannot be resolved by the service desk to the appropriate
· Application Maintenance team and monitor progress.
· Seek confirmation for closure from the user when resolution is provided.
· Serve as the first point of contact for all incidents
· Prepare issues statistic for reporting purposes.
· Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.
· Track and report on issues resolution.
· Assess common issues and suggest improvement points.
· Track and report on day-to-day operations to maintain system stability
