Role Purpose:
A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The jobholder is sufficiently experienced and competent that they can provide oversight to the work of others (if required) and be assigned more complex claims.
Key Accountabilities:
Planning/Reporting:
· Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
· Manages assigned projects and contribute to other projects as required
· Provides relevant management information to senior management
Technical:
a) Markets
· Develops strong relationships with markets
· Negotiate with markets to achieve the best outcome for the client
· Maintains any ongoing delegated authority contracts appropriately and cost effectively
b) Broking/Administration:
· Create comprehensive claims documents:
· Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
· Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
· Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
· Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
· Ensure up to date records are maintained at all times on the Group systems
· Interprets instructions and issues arising, and then implement actions according to policies and procedures
· Keep informed of all legal and regulatory developments relevant to the division/department
Person Specification:
Knowledge/Experience
· Has significant previous Claims based experience (ideally with an international broker) ideally from International Property direct and Facultative
· Good understanding general principles of insurance.
· Good understanding of Singapore market operations
· Understanding of company objectives and how own role contributes to these.
· Good knowledge relating to claims-handling process.
· Understanding of broking and underwriting process.
· Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
· Awareness of the regulatory environment and requirements.
· Specific systems’ knowledge relevant to claims processing
