Job Responsibilities
- Manage Equipment move, add, change and disconnection orders (MACDs) life cycle
- Follow SOP of equipment deployment across PoP sites from start to finish (Active + Passive)
- Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and fulfilling cross connects orders
- Directly execute or manage local vendor technicians for equipment delivery, provisioning and troubleshooting
- Manage RMA/DOA equipment troubleshooting, replacement and returns
- Facilitate physical layer installation of networks, servers, and circuits
- Physical circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in on-call rotation for ad-hoc troubleshooting between internal teams and external partners
- Assist with other regional works during business hours for maintenance related works
- Coordinate site audit with on-site vendor per check off list
Data Accuracy
- Inventory Database Improvement Strategy on Equipment Inventory database and Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed
- Update CDP/Internal documents when requested Ad-Hoc Tasks
- Have ticketing system for tracking all requests(JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
- Process Improvement Support
Vendor Support
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all adhoc/scheduled activities
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all circuits, spares inventory
Job Requirements
- Willing to work in client’s office at Singapore CBD area for 5 working days (Monday to Friday) for regular office hours
- 2+ years’ experience datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, following documentation.
- Knowledge of relevant technologies - fiber optics, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision.
Preferred Qualifications
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.
About Centific
Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race.
Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Let’s talk.
Your Authentic Self at Centific
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
