1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives
2) Serve as the public relations front for the centre by planning, executing and maintaining an effective communication programme via the carious channels, eg; dialogues, briefings, internet, intranet static information, newsletters and handbooks to shape behavior of customers, service partners and employees.
3) Prepare and analyse statistical reports on a periodic basis
4) Analyse customers' feedback and recommend areas of improvement and solutions
5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments
6) Coach, train, and develop employees to their fullest potential
7) Investigate any non-conformances to Service Level Agreement to faciliate corrective and preventive action
8) Review, streamline and implement solutions to enhance the operational efficiency and effectiveness
EDUCATION
Degree holder in finance-related field
EXPERIENCE
Fresh graduates may apply
SKILLS
People-oriented and ability to take challenges
