Position Overview
The Manor Culturist is responsible for providing personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction. The Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.
The Role
- Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
- Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
- Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
- Maintain communication with guests before, during and after their stay to address any requests or concerns
- Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
- Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
- Ensure compliance with hotel policies and procedures, including safety and security protocols
- Provide feedback and insights to management to enhance guest experiences and improve service standards
- All other Capella Culturists related duties when Manors are not sold
Talent Profile
- Diploma in Hospitality related courses and above
- Experience in butler role in luxury hotels/resorts
- Having a driving license is an advantage
