Position Overview
The Capella Concierge provides accurate information to tenant's inquiry without disclosing confidential information. All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards.
The Role
- Maintain complete knowledge and comply with all property policies and procedures.
- Managing the Clubhouse, ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary.
- Ensuring refreshments are replenished.
- Assisting with recommendations and reservations at various restaurants, attractions, hotels.
- Assisting with requests for transportation.
- Arranging for laundry pick up and delivery on behalf of tenants.
- Receiving parcels on behalf and arranging for courier requests.
- Liasing with Management and Engineering on all tenant defects, feedback and complaints.
- Warm welcome and fond farewell at the driveway.
- Assisting with luggage / bags when necessary.
- Assisting with any reservations of property facilities.
TALENT PROFILE
- Basic computer skills.
- Previous experience as a concierge is an added bonus.
- Willing to work flexible hours, including weekends and public holidays.
- Possess professional image and positive personality.
