Job Description: BSS Managed Services or Operations Engineer
Position Overview: We are seeking a skilled and proactive BSS Managed Services or
Operations Engineer to join our team. The ideal candidate will be responsible for
ensuring the smooth operation and maintenance of our Business Support Systems
(BSS) infrastructure, including but not limited to billing systems, customer
relationship management (CRM) platforms, and other related applications. The role
requires a deep understanding of telecommunications technologies, excellent
problem-solving abilities, and a commitment to delivering high-quality service to our
clients.
Roles & Responsibilities:
1. System Monitoring and Maintenance:
Monitor the performance and health of BSS systems and applications
to ensure optimal operation.
Perform routine maintenance tasks, including system upgrades,
patches, and backups, to maintain system integrity and security.
Troubleshoot and resolve any issues or outages that arise, coordinating
with internal teams and vendors as necessary.
2. Incident Management:
Respond to incidents and service requests in a timely manner, adhering
to defined service level agreements (SLAs).
Investigate root causes of incidents and implement corrective actions
to prevent recurrence.
Document incident details, resolutions, and follow-up actions for future
reference.
3. Change Management:
Coordinate and implement changes to BSS systems and configurations
in accordance with change management processes.
Conduct impact assessments and risk analyses for proposed changes to
minimize disruption to services.
Ensure all changes are properly documented and communicated to
relevant stakeholders.
4. Performance Optimization:
Analyse system performance metrics and trends to identify areas for
optimization and improvement.
Recommend and implement enhancements to increase system
efficiency, scalability, and reliability.
Conduct periodic performance testing and tuning to maintain optimal
system performance.
5. Security and Compliance:
Implement and maintain security controls and measures to protect BSS
systems and data from unauthorized access and breaches.
Ensure compliance with regulatory requirements and industry
standards related to data privacy, security, and telecommunications.
6. Documentation and Reporting:
Create and maintain documentation, including system configurations,
procedures, and troubleshooting guides.
Generate regular reports on system performance, incidents, and
operational metrics for management review and decision-making.
Qualifications and Skills:
Bachelor's degree in telecommunications, computer science, or a related field.
Proven working experience of 6-8 years with BSS systems and technologies in
a managed services or operations role.
Proficiency in system administration, scripting, and automation tools for BSS
applications (e.g., billing, CRM).
Strong analytical and problem-solving skills, with the ability to troubleshoot
complex technical issues.
Excellent communication and interpersonal skills, with the ability to
collaborate effectively with cross-functional teams and external stakeholders.
Certifications in relevant technologies (e.g., Oracle) are a plus.
