Carrying out investigation of complaints, potential misconduct of representatives/staff and regular sales compliance reviews of representatives in order to mitigate regulatory and compliance risks.
Responsibilities:
· Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.
· Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
· Partner with first line to deliver compliance and ethics training and awareness activities.
· Participate and be involved in team initiatives/projects to enhance the market conduct framework
Requirements:
· Bachelor Degree in Business, Management, Economics or Accountancy
· Preferably 2 years of working experience in compliance, area relevant to the insurance / financial sector.
· CMFAS M5, M9, M9A and HI would be advantageous
· Ideally with Compliance qualifications
· Proficient in data mining / processing applications
· Good communication skills
· Possess analytical ability
